Governance
Our sustainability goal is to offer a safe community experience and guarantee built-in data protection for the Truecaller community.
Sustainability governance
The Board of Directors is the highest governing body for Truecaller’s sustainability work and is responsible for introducing effective governance procedures. This work involves, but is not limited to, promoting responsible decision-making and supervising the implementation and monitoring the outcome of Truecaller’s sustainability strategy and sustainability performance. The Board is also responsible for issuing the Sustainability Report.
The senior management team is responsible for introducing the sustainability strategy in the company, including long-term ambitions and goals. The team takes initiatives and ensures that targets are met with the help of employees from all parts of the company. Truecaller also has a Global ESG Director who reports to Truecaller’s Chief HR Officer who is part of the senior management team. The Global ESG Director is also invited to Audit Committee meetings on a regular basis.
More information about Truecaller’s sustainability governance and corporate governance is available in the Corporate Governance Report in our Sustainability report.
Trust and integrity
Winning is not just about results. It is also about how we achieve them.
We are dedicated to upholding strong business ethics in all our relationships.
Our Code of Conduct plays a pivotal role in guiding these efforts.
Anti corruption
Truecaller has a strong focus on ethics and compliance with a zero-tolerance policy against corruption. The company's employees are trained in accordance with Truecaller's code of conduct.
Ethics and compliance are fundamental aspects of achieving results for all successful companies. At Truecaller we always apply ethical business practices that meet very high standards. Our aim is to be a leader in doing business responsibly and we regard it as our duty to maintain integrity uncompromisingly – in all interactions with users, customers and our colleagues. Our strong ethics and our values are an integrated part of our operations around the world.
Policies and procedures
TrueCaller’s Anti-Corruption Policy ensures that no employee acts in a manner inconsistent with Truecaller’s objectives or the integrity of the business. The Policy is designed to ensure that we maintain the highest standards of professional integrity in order to support and guide individuals
who act on behalf of the company to prevent bribes and corruption. Training in the Policy is included in the company-wide training program provided to all new employees of Truecaller.
Over the year, the training material was expanded with more examples and practical advice, with all staff repeating the course. Attendance is mandatory, and our employees are also required to participate in and complete regular anti-corruption training.
Employee training and awareness
We protect employees who report any violations of applicable legislation, or of our Anti Corruption Policy, and employees who report suspected offences. In 2024 the company received no reports of corruption. Truecaller will continue to strengthen its anti-corruption efforts by regularly monitoring the effectiveness of the compliance program and providing frequent targeted training for the employees. To cultivate a corporate culture within Truecaller, where privacy awareness is high, attendance is mandatory for all employees, including consultants, contractors and interns.
Complaints and dispute resolution processes
Truecaller applies both global and local complaint processes, which are accessible to all employees and other stakeholders. An engagement tool is available to internal staff to submit
reports anonymously. The report then goes to relevant stakeholders who seek a solution. These mechanisms give people opportunities to comment, make recommendations or express their views on the company’s workplaces, environment or business practices. Unethical or unlawful business practices within Truecaller are entirely unacceptable and will not be tolerated.
- To manage reports of instances of sexual harassment we have formed an Internal Complaints Committee that can accept formal complaints.
- Employee Complaints Management Policy/Employee Grievance redressal policy
Truecaller seeks to foster a supportive and respectful work environment. The Policy is in line with this commitment and provides a structured process for all employees to make complaints about their employment without fear of retaliation. This policy covers complaints about employment-related issues including workplace disputes, discrimination or harassment (not sexual harassment, which is covered by a separate policy), working conditions, terms and conditions of
employment or other employment-related issues.
Whistleblower function
All Truecaller employees as well as consultants, subcontractors and other stakeholders have opportunities to report any suspected violations of laws or other unethical behavior. We have produced a Whistleblowing Policy to offer a safe channel that employees and other stakeholders can use to raise concerns about suspected violations without fear of being subjected to unwarranted dismissal or other unfair treatment.
See in-depth descriptions and comments in our ESG Reports and Disclosures section.
